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e-Learning: Excellence in Service (Advanced)
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General
Announcements
Introduction
The Service Standards
Introduction
Fundamentals of Service Standards
Management and Service Standards
Assessing the Effectiveness of Standards
Obtaining Customer Feedback
The Service Team
Service Teams
Employee Selection
Implementing Proper Training
Motivation
Reinforcing Desirable Behavior
Understanding the Customer
Solving Customer Problems
Understanding your Customers
Encouraging Customer Loyalty
Employee Loyalty’s Influence
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Summary
e-Learning: Excellence in Service (Advanced)
Skill Level
:
Beginner