nawras
e-Learning: Excellence in Service (Basic)
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عام
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What is Customer Service
Introduction
Customer Service and the Customers
Customer Interaction
Customer Expectations
Extra Attention
The Customer Service Process
Steps in the Customer Service Process
Resolving Problems
Dissatisfied Customers
Reducing Stress
Communicating with the Customer
Customer Communication
Telephone Skills
Email Etiquette
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الملخص
e-Learning: Excellence in Service (Basic)
Skill Level
:
Beginner